Email management services are a form of communication management used to control the inbox email system’s high volumes. It is also a form of customer service management. As the high volumes of emails are received, the virtual assistant will use the data software to filter out spam and other irrelevant emails. From there, the emails of relevance will get answered or forwarded to someone in the company who can respond to the email. When the communication media boomed in the 90s, email management services became a critical part of companies’ positions. It allowed them to communicate more efficiently with their customers and their prospects. It also helped with the vendors. The virtual assistant will monitor emails as they come in and use different software to help them. Some of the software used include email ticketing systems, email receipt modules, Bayesian spam filters, data enhancement modules, and intelligent analysis modules.
Royal Executive Assistant, LLC handles social media management services for businesses who promote their services and sales on social media platforms. What started as My Space has turned into Twitter, Facebook, and Linkedin. There are others, but those are the most popular and widely used. The tasks that social media management services do are strategizing, engaging, creating, and curating. Other steps in the assignments are scheduling, listening, measuring, helping, learning, and experimenting. To make it short and sweet, it is all about customer service on social media. One must be highly creative and not be shy when working on social media. There is a high amount of traffic available, and running a business’ social media page can be an all-day and everyday affair with plenty to keep a person busy. It depends on how many subscribers or traffic the page gets. There is so much traffic because that is where most people spend all their free time.