The question has shifted from do I need a CRM to what is the easiest CRM to use for small business. Because small business owners now realize that having a CRM system is a requirement for their businesses to be competitive.
To be competitive, you have to satisfy your customers. one way to do that is to provide an exceptional customer experience. You have to personalize every customer’s experience to satisfy them.
That’s why having a CRM system isn’t an option for your business. It’ll help you customize customers’ experiences. Therefore, you need to learn how to use the easiest CRM so you can adopt one fast and use it efficiently to get the results you desire.
What is a CRM System?
A CRM system is an all-in-one management software that allows you to store, organize, and manage all your lead and customer information in one location. It is a system whose primary aim is to keep your customers happy by developing and maintaining customer relationships.
A good CRM system should offer tools and functionalities that enable you to collect, process, and analyze data emanating from your client interactions. It allows you to automate processes like lead management and customer interactions.
Moreover, the data generated from your CRM software allows you to identify sale opportunities and develop marketing campaigns that generate better ROI for your business.
What Makes a CRM System a Good Option for Your Business?
Like any other business decision, acquiring a CRM system has to be backed by facts. Here are some factors to consider when buying CRM software:
The cost of acquiring the CRM software- the software has to be affordable for your business both in acquisition cost and maintenance costs
Ease of use – CRM software will not add much value to your business if it’s too complex for you or your employees.
Customer support – like your car dealership, you want to acquire CRM software from a provider with adequate and timely customer support.
Available features – business automation systems are like your smartphone. You always want one with many features but still affordable to offer your business more capabilities.
Based on the above considerations, here are some of the CRM systems that can suit your small business
1. SuiteDash
SuiteDash is a fully integrated cloud-based business management platform that will meet most small business automation needs. It is for this reason that it makes its way into this list.
A common challenge faced by small business owners like you is that of operating with a limited budget. SuiteDash ensures that this challenge isn’t much of a reason for your business not to be competitive through automation.
Getting SuiteDash ensures you get easy to use CRM system. But that’s not all; it is a package deal that comes with more automation features, such as:
· Secure client portal
Project management
Emailing
Drip marketing
Integrated calendar
Time tracking and invoicing
File sharing
Proofing and approval tool
Therefore, SuiteDash should be your top priority if you want a CRM with more automation solutions especiallyy if your business is at the startup stage.
2. HubSpot CRM
HubSpot CRM is free and easy-to-use software you can choose for your business. One of the amazing things about this CRM system is that it is not the mean-free kind.
You know those software that make you believe they’re free but have limited usability? That is not the case with HubSpot. It allows you to have unlimited users and up to a million contacts.
Moreover, it includes CRM features that you thought were limited to paid software. Examples of such premium features you will get for free on HubSpot CRM include:
Live chatbot
Email tracking
Meeting scheduling
Contact management
Sales tab
You can upgrade to other premium features as your business grows. Their monthly subscription rates are also affordable when you upgrade to a paid plan.
3. SalesForce
Salesforce is a popular CRM software for small and medium-sized enterprises. Its popularity is down to the fact that it is an easy-to-use software and is pretty much developed for CRM purposes only.
Salesforce even offers you a guided onboarding and set-up guide to ensure you start smoothly and become conversant with all the software features. Their support system doesn’t end at the onboarding stage. They have one of the best social media and email support systems, which contributes to the ease of use of this software.
Salesforce is also be a good option in helping you drive up your sales. It provides you with advanced sales forecasting features and also provides you with customized reports and dashboards to help you effectively track your customer relationships.
4. Zoho CRM
Zoho CRM is one of the great software options if your business is at that accelerated growth stage. It provides an end-to-end, fully customizable CRM solution for growing your business in a fast-paced environment.
The cloud-based software enables it to provide you with a robust set of attributes to support your business growth. Its features focus on providing your business with a competitive edge in your sales and marketing strategies.
The primary goal of this software is to help you manage your sales, market your brand, offer effective customer support and organize your leads and contacts. Therefore, it comes armed with online productivity tools and SaaS applications.
The level of customization and integration Zoho offers makes it deal with cultivating customer relationships and personalizing customer experiences. For example, the SalesSignals features will notify you when one of your leads or customers interacts with any of your business channels.
It also has an AI feature that will help you track your contact’s event data, such as emails, chats, and calls, for easier prioritization. And even with all these features, Zoho CRM is still one of the easy-to-use CRM software.
Still, Want To Understand More About Your Business Automation Needs?
Before you can say you have achieved your business automation needs, there are still many aspects at play. That’s why you have to plan first to make your work easier later. Consult with us now and let’s help you get a CRM that fits all your brand’s needs. And that you can customize to your liking and that of your customers.
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