This Client Agreement and Website Terms ("Agreement") governs the relationship between Royal Assistants ("Company") and its clients ("Client"), as well as the use of the website located at www.royalassistants.com ("Website"). By accessing or using the Website or engaging with the Company’s services, you agree to be bound by this Agreement. If you do not agree with these terms and conditions, please refrain from using our Website or services.

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Client Agreement

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Scope of Services

The Client engages the services of the Business Process Consultant, a professional specializing in business operations, process optimization, and strategic management, to collaborate with visionary CEOs seeking to overcome challenges posed by inefficient processes and disorganization. Services include administrative support, CEO accountability, system implementations, email marketing, and social media management, as detailed in the Deliverables section.

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Any services beyond the scope outlined in the Deliverables section will necessitate a separate agreement.

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Additional Services

Additional services may be requested by the Client and will be provided upon written agreement. Price quotes for Additional Services will be provided by the Business Process Consultant.

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Client Responsibilities

The Client is responsible for purchasing necessary tools and resources for the completion of Services. Access to such tools will be provided during the length of the agreement and revoked upon termination.

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Non-Refundable Subscription Terms

Services operate on a monthly subscription basis. Monthly fees cover a set amount of hours and resources each month. Unused hours or services cannot be refunded or credited toward future months.

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Invoice Disputes

Invoice disputes must be communicated in writing within three business days. Failure to dispute timely will be deemed acceptance of the invoice.

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Cancellation of Monthly Services

The Client may cancel monthly services by providing written notice at least 30 days prior to the next billing cycle. All payments made prior to cancellation are non-refundable.

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Refunds and Cancellations

After three days from signing this Agreement, no refunds will be issued for any services rendered, including monthly service fees. Early termination incurs a $250 early termination fee.

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Early Termination

Early termination must be communicated in writing and will incur a $250 fee. The Consultant is entitled to compensation for all services rendered up to the date of termination.

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Client-Caused Delay

If delays caused by the Client prevent completion of the Agreement, the Consultant may terminate the Agreement after providing written notice. If unresolved within 14 days, termination may occur.

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Client Cooperation and Use of Tools

The Client agrees to provide prompt access to information, resources, and tools required for effective service delivery. Failure to do so may impact timelines or deliverables.

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Expense Reimbursement

Expenses incurred by the Consultant for service delivery will be reimbursed by the Client, provided they are pre-approved and accompanied by receipts.

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Non-Disparagement

Both parties agree not to engage in conduct that could harm the other’s reputation or business, including online reviews or public remarks.

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Term and Termination

This Agreement is effective upon signing and continues until terminated by either party with written notice 30 days in advance.

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Confidentiality

The Consultant will not share confidential information without written consent. Confidentiality obligations survive termination.

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Intellectual Property

Intellectual Property developed belongs to the Client. The Consultant may use non-confidential work results for portfolio or marketing purposes.

Indemnification

Both parties indemnify each other against third-party claims arising from services provided.

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Dispute Resolution and Jurisdiction

Disputes will be resolved in accordance with Georgia law through negotiation, mediation, or arbitration. Litigation follows Georgia jurisdiction.

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Website Terms

Intellectual Property Rights

• Ownership: The Website and its content are owned by the Company and protected by intellectual property laws. Unauthorized use is prohibited.

• Trademarks: All trademarks on the Website are the property of the Company or third parties and cannot be used without permission.

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User Conduct

• Compliance: Users must use the Website lawfully and without infringing on others’ rights.

• Prohibited Actions: Users must not:

  • Upload harmful content.

  • Compromise the security of the Website.

  • Use automated tools without consent.

  • Attempt unauthorized access.

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Limitation of Liability

• Disclaimer: The Website is provided "as is." The Company makes no guarantees about its accuracy or reliability.

• Indemnification: Users agree to hold the Company harmless from any claims or damages arising from their use of the Website.

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Modifications

The Company reserves the right to modify this Agreement at any time. Continued use of the Website constitutes acceptance of the updated terms.